PrepTest 55, Section 3, Question 4
Cassie: In order to improve the quality of customer service provided by our real estate agency, we should reduce client loads�the number of clients each agent is expected to serve at one time.
Cassie: In order to improve the quality of customer service provided by our real estate agency, we should reduce client loads�the number of clients each agent is expected to serve at one time.
Melvin: Although smaller client loads are desirable, reducing client loads at our agency is simply not feasible. We already find it very difficult to recruit enough qualified agents; recruiting even more agents, which would be necessary in order to reduce client loads, is out of the question.
Cassie: In order to improve the quality of customer service provided by our real estate agency, we should reduce client loads�the number of clients each agent is expected to serve at one time.
Melvin: Although smaller client loads are desirable, reducing client loads at our agency is simply not feasible. We already find it very difficult to recruit enough qualified agents; recruiting even more agents, which would be necessary in order to reduce client loads, is out of the question.
Cassie: In order to improve the quality of customer service provided by our real estate agency, we should reduce client loads�the number of clients each agent is expected to serve at one time.
Of the following, which one, if true, is the logically strongest counter that Cassie can make to Melvin's argument?
Since reducing client loads would improve working conditions for agents, reducing client loads would help recruit additional qualified agents to the real estate agency.
Many of the real estate agency's current clients have expressed strong support for efforts to reduce client loads.
Several recently conducted studies of real estate agencies have shown that small client loads are strongly correlated with high customer satisfaction ratings.
Hiring extra support staff for the real estate agency's main office would have many of the same beneficial effects as reducing client loads.
Over the last several years, it has become increasingly challenging for the real estate agency to recruit enough qualified agents just to maintain current client loads.
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